If you need help with an employer retirement account, pension, or rollover, the phone is still the fastest way to get answers. I get it — waiting on hold feels like a waste of an hour you’ll never get back. But with the right number, the right prep, and a tiny bit of strategy, you can solve most retirement issues in one call.
Below I give you the Guidestone retirement phone number and the Boeing retirement phone number, explain which number to use for which situation, and walk you through what to have ready. I also share scripts you can copy-paste during a call, and the best alternatives if you can’t get hold of someone. No fluff — just the exact steps to move your retirement forward.
Quick numbers you’ll want saved
Keep these on your phone so you don’t have to hunt when you’re stressed.
- GuideStone Retirement & Investments: 1-888-98-GUIDE (1-888-984-8433). International callers: (214) 720-0511.
- GuideStone fax for retirement forms: 866-692-6327.
- Boeing TotalAccess (general employee and retiree services): 1-866-473-2016.
- Boeing Retirement Service Center (pension-specific help): 833-787-2772.
Which number should you call and why
If your question is about account balances, distributions, loans, logging into your retirement portal, or investment choices, start with the main retirement/investments line. For GuideStone, that’s the retirement and investments line above. For Boeing-related questions, TotalAccess covers a broad range of benefit and retirement services; pension-specific matters may route you to the Retirement Service Center number.
If you have paperwork to submit, a fax number or a mailing address often moves things faster than waiting for a specialist who can’t process documents on the spot. For GuideStone, there’s a dedicated fax for retirement forms — use it for signed applications when the online uploader isn’t an option.
What to have ready before you call
Calls go smoother when you come equipped. Put these items in front of you:
- Account number or participant ID (if you don’t have one, your Social Security Number may be used for verification).
- Personal info to verify identity — full name, date of birth, current address.
- Employer name and dates of employment (for plan-specific questions).
- Any letters, statements, or notices you received — have them open so you can read exact wording.
Best time to call
Call early in the morning when centers open. For GuideStone, customer solutions hours are Monday through Friday, generally early morning through early evening in Central Time. For Boeing TotalAccess, representatives are typically available across extended weekday hours. Avoid lunchtime and the last 30 minutes before closing to reduce hold time.
Simple scripts you can use
Copy one of these verbatim — short, clear, and polite works best.
Opening script for account access: “Hi — my name is [Your Name]. I’m calling about my retirement account. I can verify my identity. I need help logging in and accessing my recent statement.”
Opening script for distribution or rollover: “Hi — my name is [Your Name]. I’d like information on distribution options and whether I can roll over my balance to an IRA. My plan is with [employer name].”
What to expect on the call
When you reach a customer solutions specialist expect identity verification, a clear outline of next steps, and sometimes a transfer to a specialist or an online form link. Ask for a case number or reference number if the issue won’t be resolved in that call — it saves time the next time you call.
If you can’t get through by phone
Phone lines spike during common windows — paydays, plan year-ends, and after companies send big mailings. If you can’t get through, try these alternatives:
Use the plan’s secure online portal to view statements, submit forms, or retrieve account numbers. If portals are down or you’ve lost credentials, most service centers have options to reset passwords by phone or mail.
Escalation tips
If the first rep can’t help, ask politely to escalate to a supervisor or a specialist in pensions/retirement services. Say something like, “I appreciate your help. If this requires specialist support, could you transfer me or have a specialist call me back?” Keep notes: date, time, rep name, case number, and promised callback window.
Short case: calling GuideStone
I once needed a paperwork correction on a retirement distribution. I called the GuideStone retirement line, verified my identity, and learned the form needed a specific signature page. The rep emailed instructions and the correct fax number; faxing the signed page cleared the hold in two business days. Moral: ask exactly which form and whether fax or upload is faster.
Short case: calling Boeing
A friend who worked at Boeing called TotalAccess because their benefit portal credentials stopped working. TotalAccess verified identity, reset the portal access, and walked them through where to find pension packet options. If you worked for Boeing, keep your BEMSID or the ID the company gave you handy — it speeds the call.
Security and identity theft — stay safe
Never give full passwords in email, and be cautious of unsolicited calls asking you to move money. If you suspect fraud, tell the rep immediately and ask for security hold options while you investigate. Have a plan to place an account on temporary hold if needed.
Common documents you may be asked for
Identification documents, signed distribution forms, proof of beneficiary status (marriage certificate or court documents), and notarized forms for some pension elections. If you’re preparing for a death claim, be ready with a death certificate, beneficiary info, and a copy of the decedent’s retirement statements.
Notes on international callers
If you’re calling from outside the U.S., use the international number where listed for GuideStone. Some centers maintain international lines or recommend calling collect to a listed international number. Expect time zone differences and, occasionally, longer verification steps.
My final checklist before you call
Make sure you have your ID at hand, a quiet place, any relevant documents, pen and paper to take notes, and at least 45 minutes free if you think you might need a specialist. If you’re calling about complex pension choices, schedule a block of time — these calls can turn into mini financial planning sessions.
FAQ
How do I find the Guidestone retirement phone number?
Call the GuideStone retirement and investments line at 1-888-98-GUIDE (1-888-984-8433). If you’re outside the U.S., use the international contact number listed for callers.
What hours is GuideStone customer service open?
GuideStone customer solutions specialists typically answer retirement and investments calls on weekdays during morning-to-evening hours in Central Time. If you call outside those hours, use the portal or leave a message if available.
Can I fax retirement forms to GuideStone?
Yes. There is a dedicated fax number for retirement forms. Use the specific fax reserved for retirement paperwork to avoid processing delays.
What is the Boeing retirement phone number?
Boeing uses TotalAccess for many employee and retiree benefit services; the TotalAccess phone number is 1-866-473-2016. For pension-specific support, there is a separate Retirement Service Center number you can try at 833-787-2772.
What is a BEMSID and why do I need it?
BEMSID is the Boeing employee/participant identifier used with TotalAccess. Having it ready speeds up verification and access to your retirement records.
What should I do if I lost my account login?
Call the retirement service number and ask for password reset assistance, or follow the portal’s secure ‘forgot password’ flow if available. Be ready to verify identity with personal information.
How long are typical call wait times?
Wait times vary. Mornings and early openings are usually shorter. During plan year changes or after company notices, wait times increase. Expect longer waits during peak periods and shorter ones mid-morning on weekdays.
Can I update my beneficiary over the phone?
Many plans require a signed beneficiary form to be mailed or uploaded. The rep can tell you whether an online update is sufficient or whether a signed form is required.
What documents are needed to start a pension benefit?
Typically you’ll need identification, plan-specific forms, and proof of birth for you and any joint annuitant. The rep can provide the exact list for your plan.
How do I notify Plan Services of a death?
Contact the retirement service line and ask for the procedure for death claims. You’ll usually need a certified death certificate and beneficiary documentation; the rep will explain mailing or fax instructions.
Can I request a tax withholding change by phone?
Yes — many plans allow withholding elections to be changed by phone, though they may ask you to complete a form for their records.
What if my plan requires notarized forms?
If a notarized signature is required, the rep will tell you. Some forms accept witnessed signatures or online notarization where permitted.
Are there TTY or relay services for hearing impaired callers?
Yes. Large retirement service centers typically provide TTY or relay service instructions. Ask the representative for the correct relay number or device support options.
What do I do if a rep gives me wrong information?
Politely ask for clarification and a reference number. If needed, request escalation to a supervisor or specialist. Document the rep’s name and the time of call.
Can I arrange a callback instead of waiting on hold?
Some service centers offer callback or scheduled callback options. Ask the automated menu if callback is available when you call in.
How do I change my mailing address on file?
You can usually change your address through the secure portal or by calling and asking a rep to update your address after verifying identity.
Who do I ask about rolling over into an IRA?
Ask to speak with a retirement services specialist or distribution specialist. They’ll explain direct rollovers, tax consequences, and forms required to move funds to an IRA.
Will they discuss investment advice over the phone?
Customer solutions reps can explain options and how to execute transactions; for personalized investment advice, request a meeting with a registered advisor or financial planner affiliated with the plan.
What if my employer has merged or changed plan administrators?
The rep will check plan records and tell you where your account lives now. Keep any employer transition notices and your old plan statements handy when you call.
Can I get a benefit estimate over the phone?
Yes. Reps can often provide estimates or tell you how to obtain a formal estimate packet. For complex pension calculations you may receive a mailed packet.
How do I correct an error on a statement?
Tell the rep which line or figure looks wrong and request an investigation. Ask for a case number and an estimated timeline for correction.
What if I need forms notarized and I’m abroad?
Ask the rep about using an embassy or consulate notary or whether an apostille is required. Plan administrators are used to helping international participants.
Can I appoint someone to act on my behalf?
Yes — you’ll typically need to complete a power of attorney or an authorization form and provide identification documents for the designee. Check with the rep for the exact process.
How fast are distributions processed?
Processing time depends on plan rules and whether paperwork is complete. If everything is in order, distributions can take from a few days to a few weeks. Ask the rep for the plan’s current processing timeline.
Who do I call about tax forms like the 1099-R?
Customer solutions or the retirement distribution team can help with tax form questions and reissues if a form is missing or incorrect.
How do I report suspected fraud on my retirement account?
Contact the retirement service number immediately and request that the account be placed on a security hold while they investigate. Follow up in writing if requested.
Is it better to email or call for complicated issues?
For simple questions, email works. For identity verification, immediate troubleshooting, or time-sensitive distributions, call — you’ll get answers faster and reduce back-and-forth.
How often should I review my retirement account?
I recommend checking statements and beneficiaries at least once a year and after major life events like marriage, divorce, birth, or job changes.